Oklahoma Locksmith Practice Exam 2025 - Free Locksmith Practice Questions and Study Guide

Question: 1 / 400

What should be the first step when a customer reports a lost key?

Advise the customer to wait for a key to be found

Assess security needs of the premises

When a customer reports a lost key, the first step should involve assessing the security needs of the premises. This process is crucial for several reasons.

First, understanding the security context allows the locksmith to gauge the potential risks associated with the lost key. If the key operates a high-security lock, or if it unlocks doors to sensitive areas, the implications of the loss may be more severe. Assessing the security needs helps in determining the urgency of the situation—whether the customer is at immediate risk of unauthorized entry or if there is time to explore other options.

Furthermore, by evaluating the premises' security requirements, the locksmith can provide tailored advice. For example, if the lock is part of a high-security system or if other access controls are in place, the locksmith might suggest rekeying the current locks rather than immediately replacing the entire system or providing a new key without proper evaluation.

In contrast, simply advising the customer to wait or suggesting they change the entire system without understanding their situation may not address their immediate concerns or may lead to unnecessary costs. Similarly, providing a new key without assessing the overall security could leave the customer vulnerable if the lost key were to fall into the wrong hands.

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Suggest changing the entire locking system

Provide a new key immediately

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